Privacy Policy

At ERA, we are committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.eraathleisurebkk.com

1. Information We Collect

When you interact with our Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

  • Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We collect this data using cookies, log files, and web beacons to ensure the Site loads accurately and to optimize your browsing experience.
  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers or bank transfer details), email address, and phone number.

2. How We Use Your Information

We use the Order Information we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information.
  • Arranging for shipping and providing you with invoices and/or order confirmations.
  • Communicating with you regarding your order status.
  • Screening our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, providing you with information or advertising relating to our products or new drops.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us provide our services and fulfill our contracts with you.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Logistics Partners: We share necessary shipping details with our courier services to deliver your units.
  • Marketing Analytics: We may use tools like Google Analytics or Meta Pixel to understand how our customers use the Site and to deliver targeted advertising.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising at any time by utilizing the settings on platforms such as Facebook, Google, or by visiting the Digital Advertising Alliance’s opt-out portal.

5. Your Rights (PDPA)

If you are a resident of Thailand, under the Personal Data Protection Act (PDPA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at era.athleisurebkk@gmail.com.